Information

The following are the Terms and Conditions of sale when ordering items from UKEYY LIMITED trading as www.ukeyy.com
 
Orders
When you submit an Order, you will receive an Order reference number via e-mail.
Once the order is submitted, it cannot be changed.If you need to amend it, please inform our customer services team within 24hours.
 
Price and GST / VAT
Prices for the goods are as shown on the Website.It is quoted in US Dollar (Default), Pound sterling, Euro, Yen and it's  not include the GST / VAT. 
 
Payment
You can made the payment via PayPal

Shipping & Delivery
We deliver to worldwide as long as it's available in the carrier covered. 
After full payment has been received by us, we will arrange to send the goods via Hong Kong Post., the following is a time frame for the delivery:


Process Order

1-3 Business Days

Process Day

Monday - Friday ( Except Holiday )

Est Delivery Standard Shipping ( Hong Kong Post )

7 - 18 Business Days

Est Delivery Express Shipping ( DHL Express ) 

1 - 4 Business Days


Lost in transit & delayed in delivery
If you have not received your order within 10 business days of dispatch, please contact our customer serviceteam at email helpdesk@ukeyy.com as soon as possible.
*Disclaimer : We do everything in our control to ensure timely delivery of your parcel. However, there are occasions when we experience delays over which we have no control. Please understand that in these situations, UKEYY LIMITED is not liable for any delays, expenses or damages incurred.


Cancellations, Returns and Refunds
  • If you have any inquires or concerns about the goods, please call our customer service team on +61 434594305 or email to helpdesk@ukeyy.com 
  • If your order is in transit or they have been prepared for our courier for delivery, then you will be unable to cancel theorder.

 
We have confidence that you will be delighted with your purchase, However, in the event that you wish to return any goods purchases,please inform us within 30 days after the purchase and simply follow these steps:-
  • Fill out our e-mail inquiry form under our website
  • Our customer service team will contact you with details
  • Once being confirmed by our CS team,please send your item(s) to the below address:
           UKeyy Limited

           Flat A, 11/F, Meyer Industrial Building,
           2 Chong Yip Street, Kwun Tong,
           Hong Kong

  • Please include your original order number within the package and ensure the goods is unused and in the original packaging as it needs to be in sale able condition in order for the return to be accepted
  • The cost of shipping of the original item will not be credited/refunded and the shipping cost from the buyer to UKEYY LIMITED is fully charged by buyer. 
To let us know how you would like to the return to be processed:
  • Exchange for another item**
  • or refund to the PayPal account

 We will email you once the item has been delivered back to us and the refund has been processed.
 
Goods arrives damaged, faulty or not same with the order.
If you receive the goods that is not in perfect condition, please follow these steps:
  • Take photos of the damage and send them to helpdesk@ukeyy.com so that we may assess the damage
 
If the item is faulty or damaged or not as described on our website, please contact us at helpdesk@ukeyy.com or call our CS team on (852) 3165 8463  we will happily replace ,exchange or issue a credit depending on your request.
 
Please let us know how you would like the return to be processed:
  • Exchange for another item
  • Refund to the PayPal account. 
 
Exchange for another item
We will allow an exchange for the value of an item you have purchased within 30 days of purchase. Any shipping and handling costs by us will be deducted from the value of the goods when the item was first sent to you.
 
**The shipping charges will apply to send the replacement item and each purchase can only exchange once
 
Please call our customer service team on+(852) 3165 8463 or email helpdesk@ukeyy.com to let us know which item you want to exchange or provide us the item no. or take photos for us

 
Item descriptions and images
UKEYY aims to ensure that all item descriptions and images are accurate. However, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors.
 
Feedback
We welcome your valuable comment if there is anything you think we can improve on; please let us know by email helpdesk@ukeyy.com 


General
We (UKEYY LIMITED) reserve the right to amend these terms and conditions any time.